Your Mission
Ratepay is a dynamic and innovative fintech company dedicated to revolutionizing payment solutions in the online retail sector. We empower e-commerce businesses with flexible and secure payment options, allowing them to optimize their revenue streams. As part of our commitment to operational excellence and technical expertise, we are looking for a Tech Ops engineer to support us in our mission to grow and innovate our tech infrastructure.
The Tech Ops Engineer will be responsible for providing technical assistance and support to clients/ Services, troubleshooting hardware and software issues, and ensuring customer satisfaction. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with clients.
Key Responsibilities:
- Maintain and monitor internal IT infrastructure, including servers, networks and enterprise applications
- Troubleshoot hardware, software, and system-related issues to minimize downtime.
- Implement and manage endpoint management systems (e.g., Intune, Baramundi, Apple BM).
- Collaborate with security, development, and support teams to ensure compliance and best practices.
- Support onboarding and offboarding processes, access management, and device provisioning.
- Maintain documentation, offer trainings to internal employees
That's How Working With Us Will Be
We're more than just a workplace – we're a vibrant community of innovators, collaborators, and visionaries who love what we do and reward those who work with us. Here, your career isn't just a job. It's an opportunity to thrive, learn, and make a difference. Take a look at these great personalised benefits of working at Ratepay On a monthly basis, you can choose between mobility, fitness, food, training and much more.
- Flexible working hours
- Work remotely (EU for up to 4 weeks a year)
- 28 vacation days per annum
- Financial security including
- Pension plan Medical extras (Eye examination etc.)
- Monthly lunches as well as Beets & Roots discounts
- Learning and development (Access to various self-development platforms such as language learning and skills enhancement.
- Community connect. We take certain days off to give back to the community as a unit. (Animal shelters, homeless aids, and various charities)
- Health & wellbeing
- Gym memberships and fitness
- Ratepaw community: Our office has a floor which is dog-friendly. So, bring your pawsome pet to work when needed.
Equal Opportunities & Diversity
We value our diversity and welcome everyone to our team. Regardless of ethnic and social background, religious beliefs, worldview, gender, sexual orientation, physical and mental limitations, age, marital status, educational background and nationality.
With over 200 employees and 40 different nationalities, we take our values seriously. These include ownership, growth, integrity, collaboration, customer centricity and inclusion.
